Durham-based · Serving the Triangle · Remote nationwide

Medical device operations support that keeps your team moving.

Remote troubleshooting, device-specific staff training, downtime prevention, and operations consulting for laser, cryotherapy, and ultrasound systems.

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Bilingual support in English and Spanish · Clear pricing · Written next steps

01Technician of the Year recognition

02Hands-on surgical device experience

03Clear, actionable follow-up plans

Services & pricing

Support built around uptime, readiness, and repeatability.

Choose a focused diagnostic call, strengthen your staff, or solve the operational issues behind recurring device downtime.

Remote support

Troubleshooting & diagnostics

Get a clear, structured second set of eyes on device errors, performance issues, and pre-procedure concerns—without waiting days to decide what comes next.

Device Health Check

$75

A 20-minute video call to review error codes, calibration logs, or performance concerns, with at least one actionable next step.

Urgent Diagnostic Session

$150

A 45-minute deep dive for critical failures or pre-procedure checks. Same-day scheduling when available.

Monthly Retainer

$500/month

Up to four hours of remote support, priority scheduling, and a quarterly preventive-maintenance review.

Team readiness

Staff training & onboarding

Build confident teams with practical, device-specific training for laser, cryotherapy, and ultrasound workflows.

New Hire Device Training

$350/session

A 90-minute virtual session covering safe operation, core protocols, and basic troubleshooting for your device model.

Team Refresher Workshop

$250/session

A 60-minute group session focused on common errors, preventive checks, and workflow improvement.

Spanish-Language Training

$400/session

A full 90-minute session delivered in Spanish for bilingual teams and Latin American satellite clinics.

Stronger systems

Operations & logistics consulting

Reduce avoidable downtime and give your team repeatable systems for scheduling, maintenance, dispatch, and escalation.

Equipment Downtime Prevention Audit

$750

Review your PM schedule and failure patterns, then receive a custom preventive checklist and maintenance calendar.

OR / Procedure Scheduling Optimization

$1,250

A two-week engagement to align device availability, maintenance windows, staff training cycles, and procedure demand.

Dispatch & Logistics Manual

$2,500

A complete SOP manual with scheduling templates, escalation protocols, and inventory tracking sheets.

A clear path forward

From device issue to actionable next step.

No vague handoff. You finish with documented checks, escalation guidance, and a practical follow-up plan.

1
Share the situation
Send the device model, symptoms or error code, and the timeline you are working against.
2
Walk through it live
Meet by video and point the camera at the screen or device while Anthony guides the checks.
3
Leave with a plan
Receive written notes, next steps, and what to prepare if an authorized field-service visit is needed.

Durham + the greater Triangle

Local context. Regional reach.

Interstellar Medical is based in Durham and supports medical teams across the surrounding Triangle region. Remote sessions are available nationwide; ask about availability for local consulting engagements.

Durham CountyOrange CountyWake CountyChatham CountyGranville CountyPerson County

DurhamRaleighChapel HillCaryHillsboroughPittsboroWake Forest

Also serving Morrisville, Carrboro, Apex, Oxford, Roxboro, and nearby communities.

Experienced, direct support

A technician’s perspective on your operational problem.

Anthony J. Pacheco brings more than seven years of hands-on surgical device support to each call, along with Technician of the Year recognition and bilingual English/Spanish communication.

The goal is simple: help your team understand what to check, what to document, and what to do next—before downtime disrupts a full day of procedures.

Before you book

Common questions from medical teams.

If your situation is not covered here, send the device model and a short description for a quick fit check.

What device systems do you support?

Current services focus on laser, cryotherapy, and ultrasound systems. Share the manufacturer and model before booking so the fit can be confirmed.

Do you repair medical equipment?

No. Interstellar Medical provides remote technical-operations guidance and does not perform hands-on repairs or authorized manufacturer warranty work.

Who are these services designed for?

Services are suited to procedure teams, multi-location practices, mobile surgical services, device rental operations, and teams onboarding staff to supported equipment.

Can training be delivered in Spanish?

Yes. Full Spanish-language training sessions are available for bilingual teams and Latin American satellite clinics.

What should I send before a call?

Send the device model, error code or symptoms, relevant logs, and your timeline. Photos or screen captures can help establish context, but never send patient information.

Is same-day support available?

Same-day urgent diagnostic sessions may be available. Contact Anthony with the device model and issue to check scheduling.

Start with the device model

Turn the next device issue into a clear next step.

Email or call with the system model, what your team is seeing, and how soon you need guidance.

Email Anthony Call 689-247-3714

Anthony J. PachecoDurham, North Carolinaadmin@interstellargaming.co Connect on LinkedIn